SHIPPING, DELIVERY, AND RETURNS

 
 
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Market On National is…

a local business is Lexington, KY. Our job is primarily to serve Lexington and surrounding cities in Kentucky however our product is not limited to the state of Kentucky!

SHIPPING, DELIVERY, AND RETURNS IN KENTUCKY

SHIPPING

Items that are special ordered will be shipped to our warehouse or directly to our store. These items can be picked up by the customer or can be scheduled for delivery.

DELIVERY

Managed by Tyrone Jackson, Market on National is proud to work with our own local delivery team, to deliver you the best possible white glove delivery service.

We offer deliveries on Monday, Wednesday, and Friday 10am - 4pm.

Our delivery fee is a flat $75 fee in Lexington, $85 for Nicholasville, Georgetown, Midway, Versailles, Winchester, and Richmond. $150 to Louisville.

Some furniture will require a “4 man” delivery due to the size and weight of the pieces. 4-man deliveries start at $100 and will be determined by MON if it is necessary.

We deliver to all parts of Kentucky. For more information and would like delivery pricing for your city, please contact us directly at 859-327-3876.

RETURNS

For in-stock items purchased at our shop, we allow full refunds up to 7 business days after purchase. This do NOT include items that are special ordered, damaged, final sales, or used.

Special ordered items, such as a customized sofa, cannot be returned. It is up to the customer to double check measurements, fabric, finish, color way for special ordered furniture, artwork, mirrors, etc.

SHIPPING, DELIVERY, AND RETURNS OUTSIDE KENTUCKY

SHIPPING

Items that are special ordered will be shipped from the manufacturer to the customer’s house through a third party carrier. Typically manufacturer’s will give out a tracking # and can be passed down to customer upon request. Not all manufacturer’s provide this information.

DELIVERY

Out of state deliveries are handled by third party carriers and take about 12 - 14 weeks from point of sale to be delivered to the customer’s house.

RETURNS

Out-of-state purchases are final sale. If there are any damages or you have been delivered the wrong item, Market on National will do what manufacturer’s are able to provide us. This may result in a repair or exchange.